Airport story
Hi everyone,
In this post I won’t write about shoes or our company, but will tell you something that just happened to me and caught my attention:
Here I’m, seated at the airport waiting for my plane to leave Miami going to LAX.
This is not unusual for me and shouldn’t be for any of my colleagues.
On the good notes all this travelling means that our business is getting stronger and we need to keep improving. This means adding more styles, renegotiate with our suppliers, upgrade our hardware, create new features to the site, hire more people and the list goes longer.
But, when you go to the counter and they recognize you because you been there so many times, that really catch my attention.
I haven’t realized till now, but, for me, the fact of pack and unpack in less than 10 minutes has become an habit.
When there is any important issue to discuss or any deal on the table I do not hesitate on packing and jump on the next available flight. So I spend most of the time on a coach (and when I get lucky a first class) seat. That’s when I do most of my thinking and I guess that’s why BuyAndWalk.com is flying so high 
But, is this habit an issue to me? Absolutely no! Because, like any other BuyAndWalk.com staff member, our commitment it’s with you and make the company grow by providing the best styles, prices and customer services. Those three ingredients have been the key for our success so far, and we base our expansion plans on them. Our priority has been and will be our past, present and future customers.
But honestly, all this travelling has been very easy because I do not have kids. I do have a family which I miss when I’m not in town, but I do not have children. So I guess once you have kids, all this traveling, coming back and forth, and being out of town is not easy. Not easy for them, neither for the parents.
So here, sitting at the Miami airport, I do question myself and would like to know your opinion.
So go ahead, don’t be shy and answer me back. I have a 3 hours waiting
Take care,
David Zukerman
(1 votes, average: 1 out of 1)
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May 14th, 2009 at 10:40 am
I read your post earlier today, so I guess you’re not at Miami airport anymore. Anyway, I’ll tell you what I think.
This is the time for being recognized at the counter, the time to pack in 10 minutes, the time to be commited with us (your customers). It must be hard for you and the people who love you, but you can always think of the reunion.
Like you, I don’t have kids but I guess you just know when the time arrives of being recognized by a pediatrician (and not the lady at the counter), the time of packing your kids’ backpack (and not your suitcase) and the time when your family has to be your priority.
I mean, at least I hope it’ll work this way for me.
Take care!